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Questions about an order, sizing, shipping or returns? Send us a note and a real person will write back.
Shipping, returns and more
The quick answers. For anything else, use the form above.
How much is shipping, and how long does it take?
Shipping is free on every US order, with no minimum. Orders ship in 1–3 days and arrive in 5–12 business days.
How do I track my order?
Once your order ships, we email you a tracking link. Can't find it? Check your spam folder or send us your order number.
What's your return policy?
If something isn't right for your dog, contact us within 30 days of delivery with your order number and we'll sort it out.
My item arrived damaged. What now?
Sorry about that. Send us your order number and a photo of the damage, and we'll make it right.
Can I change or cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to change it.
Will it arrive before Christmas?
Order by December 5 for the best chance of delivery before Christmas.